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UW Facilities
Customer Experience Survey
 
We appreciate your feedback! Please take a moment to share your experience with us as a customer of UW Facilities.
What best describes your role at UW?
Required
Overall, how satisfied are you with the services provided by UW Facilities?
Required
Completely Dissatisfied
Neutral
Extremely Satisfied
How would you rate the following areas of service provided by UW Facilities?
Cleanliness of facilities across campus
Responsiveness to issues maintenance and requests
Professionalism and courtesy of Facilities staff during interactions
Communication of facility updates
What do you feel is the best way for UW Facilities to keep you informed about facility-related disruptions or projects?
What aspects of UW Facilities are you most satisfied with? (specific buildings, areas on campus, services, staff personnel, etc.) 
Are there any places or structures on campus that you feel require attention or maintenance?
How would you rank the importance of the following service areas, as they relate to facilities service requests?
(1 = most important; 5 = least important)
  1. 1 of 6. Select to start reordering
    Quality of Work (issue resolution and onsite cleanliness)
  2. 2 of 6. Select to start reordering
    Professionalism & Friendliness (general staff courtesy and conduct)
  3. 3 of 6. Select to start reordering
    Ease of Submission (for maintenance service requests)
  4. 4 of 6. Select to start reordering
    Speed of Service (from request submission to completion)
  5. 5 of 6. Select to start reordering
    Communication (frequency of updates, communication format/channel)
  6. 6 of 6. Select to start reordering
    Other (please add)
Unranked
Do you have any additional feedback or recommendations on how we can improve our services?
Would you like a staff member to follow up with you regarding your experience?
Required